Completed delivery
Approximately 500 workloads in six months
Approximately 500 VMware workloads moved to Amazon EC2 through replication, target-side validation and controlled cutover.
Read the projectCloud & Platform Engineering
Solution walkthrough
Reliability, observability and recovery
Connect service telemetry to incident response, test recovery procedures and make platform health easier for teams to understand and act on.
Example workflow: SRE and operations teams.
Discuss this use caseThe operating problem
An operations team receives many alerts but still struggles to understand which service is affected and what to do next. Dashboards, application dependencies and recovery instructions are disconnected, extending the path from a symptom to a tested response.
From input to action
How it works.
01
Define service health
Select the service indicators and failure scenarios that matter to users. Map the required telemetry and agree who owns the response when a threshold is reached.
02
Connect signals to action
Build service-oriented dashboards and alerts with useful context. Link them to maintained diagnostic and recovery procedures, then tune noisy or redundant notifications.
03
Test recovery
Exercise agreed failure and restore scenarios with the operating team. Record the results, improve the runbooks and review incidents against the service objectives.
What we deliver
- Service health and telemetry model
- Dashboards, alerts and response ownership
- Incident and recovery runbooks
- Recovery exercises and improvement records
What to measure
Agree a baseline and acceptance targets around the operating outcome.
- Time to detect, diagnose and recover
- Alert usefulness and repeat-incident rate
- Restore-test results against agreed recovery objectives
Explore the work