Cloud & Platform Engineering

Solution walkthrough

Establish dependable platform operations

Define operating ownership, monitoring, runbooks and support for the platform layers your team needs help maintaining.

Example workflow: Operations and infrastructure teams.

Discuss this use case

The operating problem

A platform runs critical services, but monitoring, maintenance and incident ownership are spread across teams. Leaders need an operating model that makes responsibilities visible and turns recurring incidents into planned improvements rather than repeated escalations.

From input to action

How it works.

  1. 01

    Establish the service model

    Agree the platform layers in scope, service owners, support coverage and escalation paths. Review the current health, access and recovery procedures before operational transition.

  2. 02

    Run with a common view

    Connect monitoring, incident handling and routine maintenance to maintained runbooks. Give stakeholders a consistent view of service health, changes and outstanding operating risks.

  3. 03

    Improve through review

    Review recurring incidents, capacity and maintenance work with the customer team. Prioritize changes and update procedures as workloads and operating requirements evolve.

What we deliver

  • Platform service and responsibility map
  • Monitoring and incident runbooks
  • Maintenance and change process
  • Operating reports and improvement backlog

What to measure

Agree a baseline and acceptance targets around the operating outcome.

  • Service availability against agreed targets
  • Acknowledgement and recovery time by incident type
  • Recurring incidents, maintenance completion and backlog age

Explore the work

Related ApexFlo projects and products.

Completed delivery

Approximately 500 workloads in six months

Approximately 500 VMware workloads moved to Amazon EC2 through replication, target-side validation and controlled cutover.

Read the project