Large enquiry backlogs make it difficult for a human pre-sales team to contact every prospect while interest is still fresh.
What we delivered
Built a real-time voice workflow that uses approved customer and project context during the call.
Added controlled actions for qualification, lead updates, callback scheduling and salesperson handoff.
Created an operations portal for campaigns, call outcomes, callbacks and handoff status.
What is proven
✓The end-to-end voice session can retrieve approved context and execute structured lead actions during a call.
✓Each completed call produces an operational outcome rather than leaving the result only in a transcript.
✓Interested prospects and callback requests enter defined human follow-up workflows with the captured context.
Technical methods
Telephony integrationSpeech recognition and synthesisReal-time agent orchestrationControlled business-system toolsCampaign and lead operations
Scope of this evidence
This evidence covers the current end-to-end voice workflow and its structured handoff. Campaign and commercial-impact measures will follow the agreed production measurement period; customer data remains confidential.
